Privacy Policy – Hando

Last Updated: 26.07.2025

This Privacy Policy explains how Hando (“we”, “us”, or “our”) collects, uses, and protects your information when you use our mobile application (“App”). We are committed to protecting your privacy and handling your data transparently and securely, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. Information We Collect

When you use the Hando app, we may collect the following types of data:

Personal Information: Name, email address, profile picture
Device Information: Device model, operating system version, unique installation ID
Location Data: When required to support features such as finding users nearby (optional and with permission)
Chat Content: Messages and media sent or received (end-to-end encrypted)
Push Notification Tokens: Firebase, Apple Push Notification (APNs), or Huawei Push Kit (HPK)
Activity Data: App usage timestamps, online/offline status, connection ID.

2. How We Use Your Information

Your data may be used for the following purposes:

To authenticate and log in users
To deliver real-time chat messages and notifications
To store and sync messages securely across devices
To provide personalized features and enhance user experience
To analyze app usage internally and improve performance
To detect and prevent unauthorized use and abuse

3. Data Sharing

We do not sell or rent your personal data to third parties. Data may only be shared in the following cases:

With your consent
When legally required (e.g., by court order or law enforcement)
With third-party services that support core functionality (e.g., push notification providers like Firebase, APNs, HMS), only as needed and under strict confidentiality

4. Data Storage and Security

We use secure cloud storage and encrypted communication channels. Sensitive content like chat messages is end-to-end encrypted. Access to your data is limited to authorized personnel, and regular security measures are applied to prevent data breaches, including:

TLS/SSL encryption
Secure key management
Session expiration and re-authentication

5. Your Rights

Under applicable data protection laws, you have the right to:

Access and review your personal data
Correct or update inaccurate information
Request account and data deletion
Withdraw consent at any time
Object to processing where applicable

To exercise your rights, contact us at: info@sml-studio.org

6. Cookies and Tracking

Hando does not use cookies. However, we may use local storage and device identifiers for technical and authentication purposes.

7. Policy Updates

We may update this Privacy Policy periodically. When significant changes are made, you will be notified via the app or email. We encourage you to review this page regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or your data:
📧 Email: info@sml-studio.org
📞 Phone: +386-30-757-309